Common questions about accounts, data, and the terminal.
Visit /register. An account unlocks the Free tier instantly — all panels visible, 15-minute delayed data. Upgrade to Pro any time from settings.
Yes. Cancellations are self-serve in settings. Pro stays active through the end of your current billing period, no mid-period feature loss. Downgrades prorate automatically via Stripe.
No. Saved workspaces, named layouts, and your journal persist locally on your machine regardless of tier. Pro-gated panels grey out until you re-upgrade, but nothing is deleted.
Yes, on a Pro desk, out loud. Since 1.10.228 Pharos measures the correlated futures over the last thirty joined minutes and says the cause under the level call — “Second push into the call wall and it has not gone through. The S and P is leading, off zero point four percent in the last half hour. The Nasdaq is following it.” — or that your market has come off the one it usually trades with and is moving on its own. Every figure is a real change over real minute bars; she says what is, never what will be, and never what to trade. She is on watch from startup; right-click the Pharos tile at the bottom right to mute her. Not on the free tier: its futures are delayed, and a delayed half hour would be a delayed cue.
Yes, since 6 September 2026: five days of live Pro, nothing charged today. You hear her on the real-time desk from the first boot; on day six your card is charged $125 a month, and if it does not clear, the desk goes back to the free Explorer tier. Cancel anytime from your dashboard; cancelling during the trial ends it. One trial per person. The free Explorer tier still has no time limit and no card: delayed data, all panels visible.
No. The live order-flow view — the DOM ladder, footprint, cumulative delta, and tape on the major futures complex (ES, NQ, and the rest of the majors) — is included with Pro and streams the moment you sign in, with no broker connection required. So if your broker isn’t on the connector list yet, you still get the full live futures order flow. You connect a broker only for what’s genuinely account-specific — broker-direct depth under your own entitlements, or your account’s positions and orders.
Licensing. Free is capped at a 15-minute delay so it stays within the redistribution terms that apply to real-time exchange data.
Yes, optionally. The Pro futures order-flow view streams without it, but if you want broker-direct L1/L2 under your own entitlements you can connect your own broker and read the data you already subscribe to — supported brokers are expanding.
Futures (every major contract), equities (US + major international), crypto (spot + perp), FX majors + minors + crosses, options on liquid US underlyings. Coverage expands quarterly.
Tick-level history is available for Pro subscribers via the chart’s data export. For bulk-download use cases beyond the chart range, drop a note in Discord describing the workflow and I’ll see what’s feasible under the data licensing.
About every 60 seconds through the session. Each cycle re-pulls the option chain, recomputes Black-Scholes gamma per contract on current implied volatility, re-aggregates by strike, and rescales to the live futures price. The full pipeline is written up in how the levels are computed.
The nearest eight option expirations within 60 days — same-day 0DTE through the next quarterly — weighted by open interest at each strike. Far-dated LEAPS are excluded on purpose: their deep-strike open interest distorts the near-the-money walls without changing what dealers actually hedge today.
No. The levels are computed server-side from licensed options-chain data and streamed into the terminal as finished levels — call wall, put wall, gamma flip, and the rest. The free Explorer tier shows GEX on SPY and QQQ on 15-minute delayed data; the live ES/NQ levels are part of Pro.
Pro routes to a connected broker, but live orders also require the explicit arm flag in settings — a two-click commitment that prevents accidental live fills. Simulator works without either.
Live connectors today: Interactive Brokers, Ironbeam, OANDA, Alpaca, tastytrade, MetaTrader 5 (MT4 not yet), and generic FIX 4.4 — plus free public crypto depth (Binance, Bybit, OKX, Kraken, Hyperliquid, Deribit) with no account or API key. Rithmic is in final certification, and Tradovate is on the near-term roadmap. See the broker guide for the full list with live status, or request your broker — integrations are prioritized by demand.
No. Click-to-trade is disabled entirely for Free accounts. On Pro it fires simulated orders until you both (a) connect a broker and (b) flip the armed-trading flag in settings. Two-factor defense.
Custom studies are written in native C++ and compiled to a DLL against a single frozen header, then loaded by the native desktop terminal beside the built-ins. The Custom Studies guide covers the exports, the bar/order-flow data model, plotting, and the safety contract.
In the native desktop terminal (included with Pro). Sharpnel is a native desktop app, so your compiled study loads directly beside the built-ins at full native speed. Custom studies are a Windows feature today — the crash isolation that keeps a faulty study from taking the terminal down is Windows-specific, and shipping the feature without it would be worse than not shipping it.
Yes. The study ABI is frozen and versioned — new capabilities are added additively, so a study built today keeps loading. A breaking change bumps the major version and the host refuses the mismatch cleanly rather than crashing.
Sharpnel is a native desktop terminal for Windows and macOS (included with Pro), built for multi-monitor layouts, broker-direct data, and native-speed order flow. The macOS build needs Apple Silicon and macOS 14+. There is no Linux build; the Windows build does run under Wine.
No. Sharpnel is a native desktop app for Windows and macOS, built for multi-monitor, desktop-class use. There is no tablet or mobile build.
On purpose. Color is used to carry signal — green and red are reserved for buy/sell, amber for editable fields, red for negative prices and stop signals. Rainbow gradients dilute the signal.
Drop it in the contact form or the community Discord. Solo dev — I read every message.
