Common questions about accounts, data, and the terminal.
Visit /register. An account unlocks the Free tier instantly — all panels visible, 15-minute delayed data. Upgrade to Pro any time from settings.
Yes. Cancellations are self-serve in settings. Pro stays active through the end of your current billing period, no mid-period feature loss. Downgrades prorate automatically via Stripe.
No. Saved workspaces, named layouts, and your journal persist locally on your machine regardless of tier. Pro-gated panels grey out until you re-upgrade, but nothing is deleted.
No — there is no trial, by design. The free Explorer tier is the evaluation path: no time limit, all panels visible, delayed data. Upgrade when a Pro-gated feature becomes a real need; Pro carries a 14-day pro-rated refund.
No. The live order-flow view — the DOM ladder, footprint, cumulative delta, and tape on the major futures complex (ES, NQ, and the rest of the majors) — is included with Pro and streams the moment you sign in, with no broker connection required. So if your broker isn’t on the connector list yet, you still get the full live futures order flow. You connect a broker only for what’s genuinely account-specific — broker-direct depth under your own entitlements, or your account’s positions and orders.
Licensing. The terminal routes market data through licensed feeds; Free is capped at 15-minute delay so it stays within fair-use redistribution terms.
Yes, optionally. The Pro futures order-flow view streams without it, but if you want broker-direct L1/L2 under your own entitlements you can connect your own broker and read the data you already subscribe to — supported brokers are expanding.
Futures (every major contract), equities (US + major international), crypto (spot + perp), FX majors + minors + crosses, options on liquid US underlyings. Coverage expands quarterly.
Tick-level history is available for Pro subscribers via the chart’s data export. For bulk-download use cases beyond the chart range, drop a note in Discord describing the workflow and I’ll see what’s feasible under the data licensing.
About every 60 seconds through the session. Each cycle re-pulls the option chain, recomputes Black-Scholes gamma per contract on current implied volatility, re-aggregates by strike, and rescales to the live futures price. The full pipeline is written up in how the levels are computed.
The nearest eight option expirations within 60 days — same-day 0DTE through the next quarterly — weighted by open interest at each strike. Far-dated LEAPS are excluded on purpose: their deep-strike open interest distorts the near-the-money walls without changing what dealers actually hedge today.
No. The levels are computed server-side from licensed options-chain data and streamed into the terminal as finished levels — call wall, put wall, gamma flip, and the rest. The free Explorer tier shows GEX on SPY and QQQ on 15-minute delayed data; the live ES/NQ levels are part of Pro.
Pro routes to a connected broker, but live orders also require the explicit arm flag in settings — a two-click commitment that prevents accidental live fills. Simulator works without either.
Live connectors today: Interactive Brokers, Ironbeam, OANDA, Alpaca, tastytrade, MetaTrader 4/5, and generic FIX 4.4 — plus free public crypto depth (Binance, Bybit, OKX, Kraken, Hyperliquid, Deribit) with no account or API key. Rithmic is in final certification, and Tradovate is on the near-term roadmap. See the broker guide for the full list with live status, or request your broker — integrations are prioritized by demand.
No. Click-to-trade is disabled entirely for Free accounts. On Pro it fires simulated orders until you both (a) connect a broker and (b) flip the armed-trading flag in settings. Two-factor defense.
Custom studies are written in native C++ and compiled to a DLL against a single frozen header, then loaded by the native desktop terminal beside the built-ins. The Custom Studies guide covers the exports, the bar/order-flow data model, plotting, and the safety contract.
In the native Windows desktop terminal (included with Pro). Sharpnel is a native desktop app, so your compiled study DLL loads directly beside the built-ins at full native speed.
Yes. The study ABI is frozen and versioned — new capabilities are added additively, so a study built today keeps loading. A breaking change bumps the major version and the host refuses the mismatch cleanly rather than crashing.
Sharpnel is a native desktop terminal for Windows (included with Pro), built for multi-monitor layouts, broker-direct data, and native-speed order flow. A macOS build is in development.
No. Sharpnel is a native Windows desktop app, built for multi-monitor, desktop-class use (a macOS build is in development). There is no tablet or mobile build.
On purpose. Color is used to carry signal — green and red are reserved for buy/sell, amber for editable fields, red for negative prices and stop signals. Rainbow gradients dilute the signal.
Drop it in the contact form or the community Discord. Solo dev — I read every message.
