Last updated: June 8, 2026
These Terms of Service (the "Terms") govern your access to and use of the Sharpnel Trading website, web application, and analytical software (together, the "Service"). Please read them carefully. They form a binding legal contract between you and Sharpnel Trading.
This document is intended to be read together with Sharpnel's End User License Agreement (EULA) for the desktop software and Sharpnel's Privacy Policy. Nothing in these Terms reduces any mandatory consumer right, or any other right you have, that cannot be waived under the law applicable to you.
1.1 The Service is provided by Sharpnel Trading, a sole proprietorship (eenmanszaak) established under the laws of Belgium ("Sharpnel"):
1.2 By accessing or using the Service, creating an account, or confirming a paid Subscription, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1.3 To use the Service you must be at least 18 years old (or the age of majority and full contractual capacity in your jurisdiction, if higher) and able to enter into a legally binding contract. If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind it, in which case "you" refers to that entity.
1.4 Sharpnel may amend these Terms as described in Section 13 (Changes to These Terms). Sharpnel will give you notice of material changes; Sharpnel does not change the Terms retroactively to your detriment without notice.
2.1 Analytical software only. Sharpnel Trading is a market-analytics platform. The Service provides charting, order-flow and footprint analytics, depth-of-market (DOM) and heatmap visualizations, volume profiles, options analytics (such as greeks, gamma exposure, max-pain, and payoff diagrams), macro and market-data panels, signals, scores, and alerts for stocks, futures, options, foreign exchange, crypto-assets, and other financial instruments.
2.2 The Service is provided for informational and analytical purposes only. Sharpnel does not provide brokerage, clearing, execution, custody, advisory, or investment-management services. Sharpnel does not route, execute, confirm, clear, or settle any order, Sharpnel does not act as a broker, dealer, counterparty, or intermediary to any transaction, and Sharpnel does not receive, hold, or have custody of your funds, securities, or positions.
2.3 You trade through your own broker. Where the Service connects to a third-party brokerage or trading account that you supply (for example through an Interactive Brokers integration or a MetaTrader bridge), every order, modification, and cancellation is placed by you, on your own authority and at your own risk, and is executed, cleared, and settled by your own broker under your own agreement with that broker. Sharpnel has no visibility into, authority over, or responsibility for the broker-side handling of those orders. See Sections 6 and 6b for the full financial and execution disclaimers.
2.4 Not a market-data vendor. The Service is not a market-data vendor, does not operate a consolidated feed, and does not resell or redistribute exchange or vendor market data to its users. It displays data sourced from government/public-domain sources, third-party providers, and — where you connect a broker — data delivered under your own market-data entitlement. See Section 6a for full details on data sourcing and non-redistribution.
2.5 Sharpnel may add, change, suspend, or discontinue features of the Service at any time, subject to applicable consumer law on the conformity of digital content and services (see Section 13).
3.1 You must create an account to access certain features of the Service. You must provide accurate and complete information and keep it current.
3.2 Your account and credentials are personal to you. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. One account per person — sharing accounts, credentials, or sessions, or making them available to any other person (whether for value or not, and whether simultaneously or in rotation), is not permitted and is a material breach of these Terms.
3.3 Concurrent-session limits. Sharpnel enforces tier entitlement and concurrent-session limits server-side. Each Subscription tier permits a maximum number of simultaneous active sessions, and signing in beyond that limit may end your least-recently-used session. Do not circumvent, disable, or interfere with these limits.
3.4 Notify Sharpnel promptly at [email protected] if you suspect unauthorized use of your account.
These Terms are the primary home for subscription, billing, auto-renewal, refund, and cancellation terms. They also govern the equivalent terms restated in the EULA for the desktop software.
The Service is offered on a free "Explorer" tier (no payment method, no auto-charge, no time limit) and on a paid "Pro" Subscription billed in advance through Sharpnel's payment processor, Stripe, on the recurring interval you select at checkout (monthly or annual). The price, currency, billing interval, and first-charge date are shown to you on the checkout screen before you confirm payment.
New users start on the free Explorer tier. You may use it indefinitely with no time limit, no credit-card requirement, and no auto-charge. It exists specifically so that the paid tier can be evaluated without financial commitment before you pay. Upgrading to Pro begins billing immediately through Stripe; no separate trial period applies.
Your paid Subscription automatically renews at the end of each billing period (each month for monthly plans, each year for annual plans) for a further period of the same length, and your payment method is automatically charged the then-current recurring price, until you cancel. There is no fixed end date; the Subscription continues until cancelled. By confirming a paid Subscription you acknowledge that (i) it will continue and automatically renew, (ii) Sharpnel will charge your payment method the recurring amount on each renewal date, (iii) it continues until you cancel, and (iv) you know how to cancel (Section 4.7).
By providing a payment method and confirming a paid Subscription, you authorize Sharpnel and Stripe to charge that method (and any updated or replacement card supplied by your card network's account-updater service) for the initial fee and all recurring renewal fees, plus any applicable taxes, until you cancel. Card data is handled by Stripe under its terms; Sharpnel does not store full card numbers. Stated prices are exclusive of taxes unless Sharpnel indicates otherwise; Sharpnel will charge VAT, GST, or sales/use tax where required, based on your billing location, as shown on your invoice. Where Sharpnel is not required to collect a tax, you are responsible for any taxes on your purchase. If you are an EU business purchasing under a valid VAT identification number, you are responsible for supplying it so reverse-charge treatment can apply. Subscription fees cover the Service only; they do not include any broker, exchange, market-data, commission, financing, or other amounts charged by your broker, exchange, or data vendor, which are your sole responsibility.
(a) 14-day refund window. If you are not satisfied with a new paid Subscription, you may cancel within fourteen (14) days of your first payment and receive a pro-rated refund of that payment (a refund for the portion of the billing period you have not used, i.e. the payment less the value of the days of access already elapsed), no questions asked, from your account dashboard or by emailing [email protected]. Sharpnel refunds to your original payment method without undue delay and within 14 days. This applies to your first Subscription purchase; renewal payments are not refundable, but you may cancel at any time to stop future charges (your access continues to the end of the current paid period — see Section 4.7). The free Explorer tier also lets you evaluate the Service before paying.
(b) Statutory right of withdrawal (EU/EEA/UK consumers). If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you separately have a statutory right to withdraw from your purchase of the Subscription within fourteen (14) days of the day the contract is concluded, without giving any reason. To exercise it, send an unambiguous statement to [email protected]; you may, but need not, use the model withdrawal form at https://www.sharpnel-trading.com/withdrawal-form. The refund window in (a) is offered in addition to, and does not limit, this statutory right; Sharpnel does not ask you to waive it. On a valid withdrawal Sharpnel refunds your payment, less an amount proportionate to the access already supplied up to the moment you communicate your withdrawal — because at checkout you expressly request that access begin immediately within the withdrawal period and acknowledge this (Article 14(3) of Directive 2011/83/EU; Belgian Book VI WER) — without undue delay and within 14 days, using the same payment method. If access has not yet begun, your refund is full.
(c) Durable-medium confirmation. On activation Sharpnel sends you, on a durable medium (email), confirmation of the concluded contract — the parties, the price and billing interval, the auto-renewal terms, this refund/withdrawal information, and the model withdrawal form — in accordance with Article 8(7) of Directive 2011/83/EU and Belgian Book VI WER.
(d) Mandatory rights preserved. Nothing in this Section excludes or limits the mandatory consumer-protection rights you have under Belgian Book VI of the Code of Economic Law or other applicable mandatory consumer law, which apply regardless of the governing-law choice in Section 14, nor any statutory right you have if the Service is faulty or not as described.
If Sharpnel terminates your paid Subscription other than for your breach, Sharpnel will refund the pro-rated portion of any prepaid fees covering the period after termination. If a renewal or other charge fails, Sharpnel (through Stripe) may retry over a reasonable period; if payment remains unpaid, Sharpnel may suspend or downgrade your access to paid features and revert your account to the free tier, without liability, until payment is brought current. Sharpnel will give you notice and a reasonable opportunity to update your payment method where practicable. You remain responsible for fees properly incurred before suspension.
You may cancel at any time, for any reason, with no cancellation fee, from your account dashboard at https://www.sharpnel-trading.com (Account → Subscription → Cancel) or by emailing [email protected]. Once you cancel, your payment method will not be charged again. You keep access to paid features for the remainder of the billing period you have already paid for; at the end of that period your account reverts to the free Explorer tier. Previously charged periods remain non-refundable except as stated in Sections 4.5 and 4.6 or as required by law.
Sharpnel may change prices and plan features. For existing paid subscribers, any price increase takes effect only at a renewal and only after at least thirty (30) days' advance notice to your account email, stating the new price and effective date. If you do not agree, you may cancel before it takes effect; continuing after the effective date constitutes acceptance.
You agree not to, and not to permit any third party to:
Reverse engineering. Except to the extent expressly permitted by your non-waivable statutory rights described in Section 7.4 (EU interoperability carve-out) or by other applicable mandatory law, you shall not reverse engineer, decompile, or disassemble the software underlying the Service, or otherwise attempt to derive its source code or non-public interfaces.
> Sharpnel Trading is not a registered broker-dealer, investment adviser, futures commission merchant, introducing broker, commodity trading advisor, or financial planner in any jurisdiction, and is not registered with or supervised by the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), the U.S. National Futures Association (NFA), the Belgian Financial Services and Markets Authority (FSMA), or any comparable authority. Nothing on this platform constitutes financial, investment, trading, legal, tax, or any other advice.
6.1 All market data, analytics, signals, scores, and information provided through the Service are for informational purposes only and are not a recommendation, offer, solicitation, or inducement to buy, sell, or hold any security, derivative, commodity interest, or other financial instrument. Sharpnel does not assess the suitability or appropriateness of any instrument or strategy for you, do not act as your agent, adviser, or fiduciary, and owe you no fiduciary or advisory duty. You are not Sharpnel's client for advisory purposes.
6.2 Risk of loss. Trading and investing in securities, futures, options, foreign exchange, crypto-assets, and other financial instruments involves a substantial risk of loss and is not suitable for every person. You may lose some or all of your invested capital. When trading on margin or using leveraged or derivative instruments, your losses can exceed your initial deposit, and you may be required to deposit additional funds at short notice or have your positions liquidated. You should only trade with risk capital you can afford to lose entirely. You are solely responsible for your own trading and investment decisions.
6.3 Data "as is". Market and reference data is drawn from third-party, public, and (where you connect a broker) your-own-entitlement sources, and is provided "as is" and "as available". It may be delayed, inaccurate, incomplete, unavailable, interrupted, out of sequence, or subject to revision. Sharpnel does not guarantee the accuracy, completeness, timeliness, or sequencing of any data displayed. Computed or derived analytics (including greeks, GEX, max-pain, volume profile, and order-flow metrics) are model outputs that depend on the quality of their inputs and may differ from values published by exchanges or other vendors. You are responsible for independently verifying any data and any analytic derived from it before acting on it.
This Section is consistent with, and supplemented by, Sections 7 to 11 of Sharpnel's EULA.
> Sharpnel Trading is a user interface for market analysis. It is not a market-data vendor, does not operate a consolidated feed, and does not resell or redistribute exchange or vendor market data to its users.
6a.1 Your data, your subscription. When you connect a broker account to the Service, real-time and historical market data is delivered to your terminal session through *your* broker's API under *your* individual market-data subscription with that broker and/or the relevant exchange. Market-data subscription fees, entitlements, redistribution restrictions, and professional-vs-non-professional status determinations are a matter between you, your broker, and the relevant exchange — not between you and Sharpnel.
6a.2 No fan-out. Sharpnel does not take market data received under one user's entitlement and redistribute it to other users. Each user's terminal receives data only through that user's own authenticated broker session or through government/public-domain sources.
6a.3 Development and testing period. During private beta, internal testing, and pre-launch operations, the Service may display market data sourced through the operator's own subscriptions for development, testing, and demonstration purposes only. No such data is redistributed to end users or used commercially outside that purpose. Tiers or features that display non-working checkouts (marked "Coming Soon" or "In Development") are unavailable for purchase precisely because the production data-sourcing architecture for them is still being built under this bring-your-own-subscription model.
6a.4 Provider identity. The identities of specific market-data vendors or exchanges used during development are operator-internal implementation details subject to change, and the end-user model is broker-of-your-choice rather than a fixed vendor stack. Do not rely on the presence or absence of any specific data vendor in the Service.
6a.5 Your responsibility. You are responsible for ensuring you have (i) a funded account with a supported broker, (ii) an active market-data subscription covering the instruments and depth levels you wish to access, (iii) the correct professional-vs-non-professional status with your broker, and (iv) compliance with any redistribution or display restrictions imposed by your broker or the relevant exchange. Sharpnel cannot and do not enforce these on your behalf.
6b.1 The Service may connect to your own third-party brokerage or trading accounts (including via Interactive Brokers integrations and the MetaTrader bridge) using credentials and authorizations you supply. Sharpnel does not execute, route, clear, confirm, or settle orders, do not act as a broker, dealer, futures commission merchant, counterparty, or intermediary to any transaction, do not control or guarantee the behavior of any broker, bridge, exchange, or connection, and do not receive, hold, or have custody of your funds, securities, or positions.
6b.2 Every order, modification, and cancellation transmitted through a connected broker is placed by you, on your own authority and at your own risk, and is executed, cleared, and settled by your broker under your own agreement with that broker. You are solely responsible for reviewing and confirming every order before and after it is sent, for the configuration of any connected account or bridge, and for monitoring your open positions directly with your broker.
6b.3 Connectivity failures, latency, broker or exchange outages, data-feed interruptions, API changes, bridge or software defects, or incorrect configuration may result in orders that are delayed, duplicated, partially filled, unfilled, mis-priced, rejected, or not transmitted, and in unintended trades or missed exits. Sharpnel is not responsible for any such order-handling outcome or for any act or omission of your broker or any third party. The Service is analytical software and is not designed or warranted for unattended, fully automated, or "hands-off" trade execution. You are responsible for maintaining your own independent risk controls, kill-switches, and position limits at your broker.
The Service includes back-testing, simulation, scenario analysis, and forward-looking forecast/projection visualizations (including probability or "forecast cone" overlays), and options analytics such as theoretical greeks, gamma exposure (GEX), maximum-pain, and payoff diagrams. All such outputs are hypothetical, simulated, and illustrative — the product of mathematical models applied to historical or assumed inputs, not records of actual trading, and not predictions of future prices, returns, or outcomes.
CFTC Rule 4.41 — Hypothetical or simulated performance results have certain inherent limitations. Unlike an actual performance record, simulated results do not represent actual trading. Because the trades have not been executed, the results may have under- or over-compensated for the impact, if any, of certain market factors, such as lack of liquidity, slippage, commissions, fees, and market impact. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown.
Past performance — whether actual, indicated, hypothetical, simulated, or back-tested — is not necessarily indicative of future results. The Service does not and cannot guarantee any profit, return, accuracy, or outcome. You are solely responsible for evaluating the validity, assumptions, and limitations of any hypothetical, simulated, or forecast output before relying on it.
THE RISK OF LOSS IN TRADING COMMODITY FUTURES, OPTIONS ON FUTURES, AND SWAPS CAN BE SUBSTANTIAL. YOU SHOULD THEREFORE CAREFULLY CONSIDER WHETHER SUCH TRADING IS SUITABLE FOR YOU IN LIGHT OF YOUR FINANCIAL CONDITION.
In considering whether to trade, you should be aware that leverage means a relatively small market movement will have a proportionately larger impact on the funds you have deposited; you may sustain a total loss of the funds you deposit with your broker and may be required to deposit additional funds at short notice or have your position liquidated. Past performance of any trading methodology or tool is not necessarily indicative of future results. Trading is not suitable for all investors, and clients should only trade with risk capital.
Futures and options trading involves substantial risk and is not suitable for all investors. Past performance is not necessarily indicative of future results. The information and content shown on Sharpnel Trading — including the terminal, analytics, backtests, educational content, newsletters, and social channels — is for educational and informational purposes only and is not, and should not be considered, advice, an offer, or a solicitation to buy or sell any security, derivative, or other financial instrument.
Sharpnel Trading is not a registered investment adviser, broker-dealer, futures commission merchant, or introducing broker, and does not solicit or hold customer funds. You execute trades through your own broker under your own market-data subscription; Sharpnel provides analytical software only.
7.1 The Service and all of its contents are owned by Sharpnel Trading and its licensors, and are protected by copyright, trade-secret, database, trademark, trade-dress, and other intellectual-property laws of Belgium, the European Union, the United States, and international treaties. This includes, without limitation: all source code, software, and technical implementations; the design and computation of the analytics (including footprint/order-flow, options analytics, DOM heatmaps, and volume profile); data visualizations, charts, and their presentation; user-interface and user-experience design; branding, logos, and trade names; and all written content, marketing materials, and documentation. Sharpnel asserts, to the extent applicable, sui generis database rights under Directive 96/9/EC in its compilations of content.
Your use of the Service grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own individual trading and analysis purposes only, conditioned on a valid account and (for paid features) an active, paid-up Subscription in good standing. This license does not include any right to:
The desktop software is additionally governed by the EULA.
"Sharpnel", "Sharpnel Trading", "Sharpnel Desktop", the Sharpnel logo, and related names and marks are trademarks of Sharpnel Trading. These Terms grant you no right or license to use any Sharpnel mark, or any confusingly similar mark, without Sharpnel's prior written consent. All goodwill from any use inures solely to Sharpnel.
Nothing in these Terms limits any non-waivable right you have under Article 5(3) of Directive 2009/24/EC (and its national implementations, including Belgian copyright law) to observe, study, or test the functioning of the software underlying the Service in the course of your authorized use, or under Article 6 of that Directive to decompile that software where indispensable to achieve interoperability of an independently created program. Before relying on the Article 6 exception you must (a) have a lawful copy, (b) confirm the interoperability information has not already been made readily available to you, and (c) limit decompilation to the parts necessary for interoperability. Information so obtained may be used only to achieve that interoperability, may not be disclosed to others except where necessary for interoperability, and may not be used to develop, produce, or market a program substantially similar in its expression, or for any act infringing copyright. Outside these statutory exceptions, the reverse-engineering restriction in Section 5 applies in full.
7.5 All rights not expressly granted herein are reserved. No license or right is granted by implication, estoppel, or otherwise.
If you provide any suggestions, ideas, enhancement requests, bug reports, or other feedback regarding the Service ("Feedback"), you grant Sharpnel a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, incorporate, and otherwise exploit such Feedback for any purpose, without obligation, attribution, or compensation to you. You represent that you have the right to grant this license and that your Feedback contains no third-party confidential information. Feedback is provided on a non-confidential basis.
9.1 Sharpnel respects the intellectual-property rights of others and expect users of the Service to do the same. Sharpnel will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA) and applicable international copyright laws.
9.2 For full details on how to file a copyright complaint, the required elements of a DMCA takedown notice, counter-notification procedures, and designated-agent information, please visit Sharpnel's dedicated Copyright & DMCA Policy page.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL DATA, AND ALL ANALYTICAL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. SHARPNEL AND ITS LICENSORS AND DATA PROVIDERS DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT. SHARPNEL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY DATA OR OUTPUT IS ACCURATE, COMPLETE, OR CURRENT. SHARPNEL MAKES NO GUARANTEE OF ANY PROFIT, RETURN, OR OUTCOME.
SUBJECT TO SECTION 10.4, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHARPNEL AND ITS SUPPLIERS, LICENSORS, AND DATA PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS, ANY TRADING OR INVESTMENT LOSSES, ANY LOST OR CORRUPTED DATA, OR ANY BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, SHARPNEL IS NOT LIABLE FOR LOSSES ARISING FROM YOUR TRADING DECISIONS, FROM RELIANCE ON ANY DATA OR ANALYTICAL, HYPOTHETICAL, SIMULATED, OR FORECAST OUTPUT, OR FROM THE ACTS, OMISSIONS, OUTAGES, OR ORDER-HANDLING OF ANY BROKER, EXCHANGE, DATA PROVIDER, OR CONNECTION.
SUBJECT TO SECTION 10.4, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHARPNEL'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL SUBSCRIPTION FEES YOU ACTUALLY PAID TO SHARPNEL FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED EUROS (EUR 100).
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR: (a) FRAUD OR FRAUDULENT MISREPRESENTATION; (b) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (c) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; OR (d) ANY LIABILITY THAT MANDATORY CONSUMER-PROTECTION LAW (INCLUDING THE LAW OF AN EU/EEA, UK, OR BELGIAN CONSUMER'S COUNTRY OF RESIDENCE) AND THE STATUTORY CONFORMITY RIGHTS UNDER DIRECTIVE (EU) 2019/770 ON DIGITAL CONTENT AND SERVICES DO NOT PERMIT TO BE EXCLUDED. If you are a consumer, the limitations in these Terms apply only to the extent permitted by the mandatory law of your country of residence. Where any exclusion, limitation, or cap is held unenforceable, it applies to the fullest extent permitted and the remainder stays in effect.
To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Sharpnel Trading and its contractors, suppliers, and licensors from and against any third-party claims, and all resulting losses, damages, liabilities, costs, and expenses (including reasonable legal fees), arising out of or relating to: (a) your use or misuse of the Service; (b) your trading, investment, or order-entry activity and any decisions you make in connection with the Service, including through any broker connection or bridge; (c) your breach of these Terms or any market-data, broker, exchange, or third-party terms; (d) your violation of any applicable law or the rights of any third party; and (e) any content, credentials, or configuration you provide.
If you are a consumer, this Section applies only to claims arising from your own breach, fault, or unlawful conduct, and only to the extent permitted by the mandatory consumer law of your country of residence; it does not require you to indemnify for Sharpnel's own negligence or wrongdoing.
12.1 Sharpnel reserves the right to suspend or terminate your account if you breach these Terms, fail to pay fees when due (Section 4.6), or engage in conduct Sharpnel reasonably determines is unlawful or harmful to the Service or other users. Where practicable, Sharpnel will give you notice.
12.2 You may delete your account at any time from your dashboard or by contacting Sharpnel at [email protected]. Active subscriptions should be cancelled before requesting account deletion (Section 4.7).
12.3 On termination, your license under Section 7.2 ends and you must stop using the Service. Termination does not entitle you to any refund except as stated in Section 4 or as required by law, and does not limit any other remedy. Sections that by their nature should survive (including Sections 4 for accrued fees, 6 to 6e, 7, 8, 10, 11, and 14) survive termination.
Sharpnel may amend these Terms. For changes that do not materially reduce your rights, the amended Terms are effective when posted. For changes that materially affect your rights or obligations (and, where you are a consumer, in any event), Sharpnel will give you reasonable prior notice by email or in-app notice — at least thirty (30) days before the change takes effect for paid subscribers — stating the effective date. If you do not agree to a material change, you may reject it by terminating your Subscription and ceasing to use the Service before the effective date, and, where required by law, you will receive a pro-rata refund of any prepaid, unused fees for the affected period. Your continued use after the effective date constitutes acceptance, to the extent permitted by applicable law. This Section does not limit any non-waivable termination or withdrawal right you have as a consumer.
14.1 Governing law. These Terms, and any dispute, claim, or controversy arising out of or relating to them or to the Service (including non-contractual disputes), are governed by and construed in accordance with the laws of Belgium, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
14.2 Jurisdiction. Subject to Section 14.3, the courts of Belgium located in the judicial district of Sharpnel's business address West Flanders (West-Vlaanderen) have exclusive jurisdiction.
14.3 EU/UK consumer carve-out (Rome I / Brussels Ia saver). Nothing in this Section deprives you, where you use the Service as a consumer, of the protection of the mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement (Rome I, Article 6), and does not deprive you of your right to bring proceedings in, or be sued only in, the courts of your country of residence where applicable law so requires (Brussels Ia, Articles 17–19). The choice of Belgian law applies only to the extent it does not deprive such a consumer of that protection. If you are a consumer in Belgium or the EU and Sharpnel cannot resolve a complaint directly, you may contact the Belgian Consumer Mediation Service (*Service de Médiation pour le Consommateur / Consumentenombudsdienst*, https://mediationconsommateur.be). Sharpnel is not obliged to, and do not commit to, use a particular alternative dispute-resolution body. (The EU Online Dispute Resolution platform was discontinued on 20 July 2025.)
15.1 Relationship to the EULA and Privacy Policy. These Terms, the EULA, and the Privacy Policy are intended to be read together without conflict. For the desktop software, the EULA's order-of-precedence clause governs; for billing, consumer rights, and subscription matters, these Terms are the primary and controlling document; on any question concerning the processing of personal data, the Privacy Policy prevails.
15.2 Assignment. You may not assign or transfer these Terms or any rights or obligations under them without Sharpnel's prior written consent; any attempted assignment in violation is void. Sharpnel may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets.
15.3 Severability. If any provision is held invalid, illegal, or unenforceable (including as unfair against a consumer under applicable mandatory law), it will be modified to the minimum extent necessary to make it valid or, failing that, severed, and the remaining provisions continue in full force.
15.4 No waiver. No failure or delay in exercising any right operates as a waiver. A waiver is effective only if in writing.
15.5 Entire agreement. These Terms, together with the EULA and Privacy Policy, constitute the entire agreement between you and Sharpnel Trading regarding the Service and supersede all prior understandings on that subject, except that nothing limits liability for fraud or any other liability that cannot be excluded under applicable law.
15.6 Interpretation; language. Headings are for convenience only. "Including" means "including without limitation." These Terms are drafted in English, and the English-language version governs, except to the extent mandatory consumer law requires terms in your local language.
If you have any questions about these Terms of Service, contact Sharpnel at [email protected].
© 2026 Sharpnel Trading. All rights reserved.
