Support
No support queue. No triage layer. Every email lands in one inbox — mine. Below are the fastest routes depending on what you need.
Every panel, every keyboard shortcut, every custom-study primitive. The docs are the first place I push people — most questions are one search away.
Open the docsHand-curated release notes. If a feature you were waiting on shipped yesterday or something you relied on moved, you'll see it here in plain English.
See the changelogThe Discord is where traders help each other in real time. I check it daily. Best for workflow questions, indicator sharing, and strategy chat.
Join DiscordWhen you need a human: bugs that block your trading, billing questions, data discrepancies. Goes straight to Rick — the person who writes the code. Pro tier replies under 24h.
Open contact formRick. Solo developer, the guy who built and runs this platform. There is no support queue and no ticket-triage layer. One person reads every email.
No phone support. I'm a solo developer — email and Discord are the fastest way to reach me, and one person reads every message. For anything that blocks you during market hours, see the priority-issue answer below.
Anything that blocks you from trading during market hours — a failed broker handshake, the terminal not loading, a data freeze on a live feed. Send those directly to /contact with subject starting 'BLOCKER' and I see it within minutes.
Yes. Every one of them. The roadmap is influenced more by what active traders ask for than by what I think is interesting. If enough people ask for the same thing it jumps to the top of the queue.
The #status channel in Discord is the fastest way to tell whether it's just you or everyone. I post incidents and resolutions there in real time, plus the daily heartbeat from the data plane.
Self-serve from Settings → Billing. Invoices download as PDF. Cancel any time — one click. For anything unusual (double-charged, wrong tier, corporate PO), email /contact and I'll sort it manually.
Something urgent I haven't covered?
Email the founder →